Terms of Service

"Services" means professional design, integration, configuration, and support of security and privacy infrastructure, excluding legal advice, regulated financial services, and guaranteed prevention of security incidents.

By accessing the website, submitting an inquiry, or signing a contract, you accept these Terms and represent that you have full corporate authority to bind your organization.

Consumer protection rules do not apply where you engage us in a business-to-business (B2B) capacity.

Content is furnished "as is" for general information only. It does not constitute an offer, invitation to treat, warranty of fitness for a particular purpose, penetration-test certification, or assurance of regulatory compliance.

Any forward-looking statements, architecture diagrams, or tool references may change without notice. You may not rely on the website as a substitute for a written SOW, security assessment, or counsel.

We disclaim liability for decisions made solely on the basis of public site materials.

Order of precedence: (1) signed MSA/SOW and annexes; (2) these Terms; (3) published policies including KYC. Silence in these Terms does not imply obligation.

No oral statement, demo, proof-of-concept, or proposal creates binding scope unless confirmed in a document signed by both parties.

Change requests require written approval and may affect fees and schedule.

Services are provided on a best-efforts professional basis using industry practices appropriate to the agreed scope. We do not warrant uninterrupted operation, zero vulnerabilities, or immunity from breach after handover.

Security outcomes depend on client configuration, user behavior, third-party software, and threat evolution — factors outside our control.

Unless expressly stated in writing, Services are not insurance, audit attestation (SOC/ISO), or legal compliance certification.

You covenant to provide accurate information, lawful use of deliverables, timely cooperation, and secure custody of credentials after acceptance.

You are solely responsible for backups (unless contracted), patch management post-handover, insider threats, and regulatory obligations in your jurisdiction.

Delay attributable to your failure to provide access, approvals, or materials extends timelines and does not entitle you to damages or termination for convenience against aegis21.

Prohibited uses include: unauthorized intrusion, unlawful interception, malware distribution, sanctions evasion, and any activity violating applicable criminal or export-control law.

We may refuse, suspend, or terminate immediately for breach, reputational risk, non-payment, or failure to pass due diligence — without prejudice to amounts due and accrued rights.

Upon termination, you remain liable for fees for work performed and must cease use of our confidential materials.

Each party shall protect the other's Confidential Information using at least reasonable care, disclose only to personnel and advisors under need-to-know obligations, and return or destroy upon request subject to legal retention.

Confidential Information excludes information that is public without breach, independently developed, or rightfully received from third parties.

Injunctive relief may be sought for threatened disclosure without requirement to post bond where permitted by law.

Upon full payment of undisputed fees, ownership of bespoke deliverables specified in the SOW transfers to Client as stated therein. aegis21 retains all right, title, and interest in pre-existing IP, methodologies, templates, and generalized know-how.

License to aegis21 background IP embedded in deliverables is granted to Client only as needed to operate the deliverables — non-exclusive, non-transferable, unless otherwise agreed.

Client grants aegis21 a limited license to use Client materials solely to perform Services.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (a) WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE; (b) WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY; (c) AGGREGATE LIABILITY ARISING FROM THESE TERMS OR THE WEBSITE SHALL NOT EXCEED THE GREATER OF FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR ONE HUNDRED (100) USD.

Nothing excludes liability for death or personal injury caused by negligence, fraud, or liability that cannot be limited by mandatory law.

Contracted Services may specify a different liability cap; that cap governs Services to the extent of conflict.

Client shall defend, indemnify, and hold harmless aegis21, its personnel, and affiliates from third-party claims, regulatory penalties, and reasonable attorneys' fees arising out of: (i) Client's use or misuse of deliverables; (ii) breach of these Terms or the contract; (iii) violation of law; (iv) infringement arising from Client-supplied materials; (v) bodily injury or property damage at Client premises except where caused by our negligence.

aegis21 will promptly notify Client of covered claims and cooperate at Client's expense. Client may not settle without our consent if settlement imposes obligations on aegis21.

This clause survives termination.

Neither party is liable for delay or failure due to events beyond reasonable control, including acts of God, war, sanctions, government action, widespread outages, or critical supply failure, provided notice is given and reasonable mitigation attempted.

Payment obligations for completed work are not excused by force majeure.

These Terms are governed by the law specified in the signed MSA, or if none, the laws of the jurisdiction of aegis21's principal place of business, excluding conflict-of-law rules.

Disputes shall be resolved as set out in the MSA (e.g. exclusive jurisdiction of designated courts or institutional arbitration). Absent such clause, parties submit to the courts of aegis21's principal place of business.

The prevailing party in enforcement proceedings may recover reasonable legal costs where permitted by law.

You waive any right to participate in a class or collective action against aegis21 to the extent waivable.

Severability: invalid provisions are modified to minimum extent necessary; remainder stays in force. Waiver must be written. Assignment by Client requires our consent; we may assign to an affiliate or successor. No third-party beneficiaries.

Entire agreement for website use: these Terms plus referenced policies. Survival: indemnity, liability limits, confidentiality, IP, and governing law survive termination.

Notices under these Terms may be given via the contact details in your contract or the site contact form.

Contact for legal notices: use the secure channel in your agreement or the public contact form on this website.